FAQ

  • Where is West Skincare sold?

    Only here. No retail stores. No 3rd parties. We like to keep it direct and personal.

  • Where are your products made?

    Made in USA; made in California; made with international ingredients — which is almost universally true of skincare brands. This guarantees a safe, consistent and quality product with the best available ingredients.

  • Are your products gender specific?

    Nope. And little secret here: skincare products in general aren't gender specific (only the marketing is).

  • Will your products cure my "____"?

    Possibly. Depends. Our products are not designed to treat acne or other specific dermatological conditions. Please consult with your dermatologist.

  • What's your shipping policy?

    Free shipping. We'll send you tracking once your order has been processed.

  • Do you ship internationally?

    Sadly, not at this time. Just USA.

  • Can I track my order?

    You betcha. We'll send tracking once your order has shipped.

  • What if I need to change my order?

    It happens. We get it. We'll try our best, but it depends on if we've processed the order already. Talk to us. Quick!

  • Do you take returns?

    Yah. We do. We are human. We understand. Talk to us.

  • What if my order is damaged or wrong?

    We'll make it right. Talk to us.

  • Do your products expire?

    Eventually, yes. It's best to use them within 12 months and to keep them in a dry place at room temperature and out of direct light. 

  • Where can I learn more about your products?

    The basic course is on our Principles page and the advanced course is on the Ingredients page.

  • Can I recycle the packaging?

    Yep. Well. Most of it. To recycle, separate top and body, then recycle! The only thing that's not recyclable is the pump on the moisturizer. The pump contains a metal spring in the middle of the plastic — making it non-recyclable (but the glass bottle still is).

  • Does West Skincare go on sale?

    Not at this time. We believe in offering our products at an excellent value. No secret prices or discount codes. Just good products at fair prices.

  • What's the secret West Skincare discount code?

    We don't do discount codes. Just good products at fair prices.

  • What's in the newsletter?

    Good question! Lots of things. Information. Facts. Guides. Products. We believe in newsletters in the olde sense of the word, like circa 2005, when a newsletter was more of a standalone article, not just pictures and links for clickthrough. We think you'll like it. Give it a try.

  • Are you hiring?

    Not at this time. But if you want to send us a friendly (short) note and your resume, go for it!  

  • Where can I make a media inquiry?

    Ah, great news. We love media. Salt of the earth. Please get in touch. Or see our Media Assets.